top of page
Holding Electronic Gadget

Net Promoter Score (NPS)

Introductory Description

A metric that gauges customer loyalty and satisfaction by asking how likely they are to recommend a product or service to others.

Detailed Description

A widely-used customer satisfaction measurement that is calculated by asking customers to rate their likelihood of recommending a company, product, or service on a scale of 0-10, then subtracting the percentage of detractors (0-6) from the

Thought Leaders on the Topic

Original Sources or Resources for Further Reading

Detailed Insight

Key Insights

Mobile Phone

Growth & Business Design

When it comes to growth, misunderstanding or misalignment can lead to detrimental outcomes, including resource waste, market misalignment, and stunted growth. By contrast, having a shared language and clear definitions can cut through ambiguity, foster collaboration, and boost the effectiveness of strategic decisions.


Embrace the power of shared language and understanding to drive more rapid, aligned, and effective execution and implementation. This is your key to outcompeting in your chosen market.


This library will further strengthen your understanding, allowing you to dive deeper into the intricacies of growth, and facilitating more nuanced conversations within your teams. 

Holding Electronic Gadget
bottom of page